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Post by macrose on Apr 13, 2013 17:36:15 GMT -5
I have 3 payments in PP for the Cloud Service right now, 1 that I know went through, as I have the receipt confirming it. I try to Log-In through the Cloud Page, and it still tells me my membership is awaiting payment. Can you tell me what is going on... I have 3 charges that went through on PayPal, so right now I have already paid $50 more than advertised.
I await you response.
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Post by Administrator on Apr 14, 2013 17:50:42 GMT -5
Dear Macrose, We apologize greatly for the technical difficulty you seem to be experiencing. Sometimes, when web servers are too busy, and a payment fails, PayPal stays re-trying the payment notification for up to four days. Therefore, may times, it may seem as if your account simply starts working "magically", after a payment failure. Therefore, please try logging in again. Otherwise, for further help, please refer to: itvmediaplayer.proboards.com/index.cgi?board=computers&action=display&thread=88 |
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Post by macrose on Apr 15, 2013 18:01:04 GMT -5
Thank you. I am able to get in now. Now, how would I go about getting refunded for the 3 additional payments I made through PayPal?
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Post by Administrator on Apr 17, 2013 13:20:16 GMT -5
Simply contact PayPal.com and request your double-charge refund/s from their end. They handle all billing issues. |
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