I can't find the download on my computer

[khoukharev]

Hello!

I can't find the download on my computer. Would you please tell me what I should do in my case?

Thank you.

[Administrator]

We apologize for that, Khoukharev. There are several ways of downloading your iTVmediaPlayer, after purchase: 1) After payment, you were supposed to have been automatically redirected to a “Thank you” page, where a download link would have been present. (In some situations, the user has to click the "Return to BitMar Networks" option; if not automatically redirected.) 2) After payment, an email was also sent to you with a download link (check your spam or junk folder, if necessary.) The download link is only good for 24 hours. If your download link expires, request another one, by clicking on the link at the bottom of the email. 3) If you downloaded to the wrong machine, you can generate yourself a re-download; by opening an already-running iTVmediaPlayer and clicking on the "Devices" option, on top. Then, open that email from the machine you would like to install to.

We assume you might be having trouble with your browser settings. If using a Windows System, all downloads go to your "Downloads" folder, under the same directory as your "My Documents" folder, by default.

You can also change where you receive your downloaded files through your browser's settings (if you prefer to get all of your downloads to your Desktop, instead.)


-- Admin