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Post by djm1976 on Dec 27, 2013 22:10:16 GMT -5
How can I go about re-downloading iTVmediaPlayer? Thanks.
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Post by Administrator on Dec 29, 2013 17:17:38 GMT -5
Dear Djm1976,
Thank you for contacting us. You can generate yourself a re-download; by opening an already-running copy of iTVmediaPlayer, on another machine, and clicking on the "Devices" option, on top. Then, open that email from the machine you would like to install to. Otherwise, the only other alternative is to refer back to the email we originally sent you, after payment; which contained a download URL and order number. When you ordered iTVmediaPlayer, you received two separate emails -- a receipt email and a download link email. Please find the email in which the download link was originally sent. There, you will find the download URL. The download link is only good for 24 hours. If your download link expires, request another one, by clicking on the link at the bottom of the email. Unfortunately, without that proof of purchase, we are not able to grant you a re-download. Once you find that email, click on the download URL therein (the order number on that email will be required, as well.) Thank you.
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Post by 51pegasi on Aug 10, 2015 9:37:51 GMT -5
" How can I go about re-downloading iTVmediaPlayer? Thanks. " the problem i'm having is not getting a download link - only a "Notification of Payment " email.. then, when i download from iTVmedia center, i'm asked to pay all over again... there is no link for re-downloading.. i paid for a 30 day trial and am not getting what i paid for ! i'll send you the Notification of Payment Received and order number, if you need me to. sincerely, DBG ------------------------------------------------- If your download link expires, request another one, by clicking on the link at the bottom of the email. Unfortunately, without that proof of purchase, we are not able to grant you a re-download. Once you find that email, click on the download URL therein (the order number on that email will be required, as well.) Thank you |
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Post by Administrator on Aug 28, 2015 14:32:02 GMT -5
Dear BDG,
For re-downloads, please refer to your receipt email. That is the email you received from us right after you made the purchase (check your spam/junk folder, if necessary); and is the only email we send from our end. We have nothing to do with the "Notification of Payment" email; which is sent by PayPal. If you are not receiving it, we suggest you get in contact with PayPal. Please only use the download link that is sent to you on the receipt email. Thank you.
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