No verification email sent, my account doesn't exist...Scam?

[thewandererone]

I have not been sent any verification email messages, not to my inbox or junk box. I try to log into my account but it says I don't exist. Why can't you make things easier and fix your website!

I have read your refund policy and let me tell you that I can force a refund out of you instantly through Mastercard UK, but I find your app interesting if I can ever manage to download it.

Send me a verification email now please!

[thewandererone]

No reply so far, could you please let me know how long is this going to take before you resolve my issue?!

[Administrator]

We apologize for the inconvenience. Please refer to: itvmediaplayer.proboards.com/thread/70/log-account

[thewandererone]

Thanks for your reply, but referring me to another link doesn't help at all. I did modify the privacy settings in my Chrome browser,  but I was never sent a verification message in the first place and I keep requesting another verification message but it says my account doesn't exist.

Please help.

[Administrator]

We apologize, but we think you may be confused about the difference between iTVmediaPlayer and iTVmediaPlayer Cloud. The difference is simple: Windows and Android users use iTVmediaPlayer; which DOES NOT require a user account -- you just use the app. All other users (including Macs, iPhones, iPads, etc.) use iTVmediaPlayer Cloud; which DOES REQUIRE a user account. In other words, iTVmediaPlayer and iTVmediaPlayer Cloud are two different things: iTVmediaPlayer is an app (Windows or Android); and iTVmediaPlayer Cloud is a one-time-payment service that allows you to create an account; so that you can use the service online (no device apps are provided; but Web-based access.) So, it is possible that you may have bought one but not the other. The moment you chose your platform, before you bought, at itvmediaplayer.com/download, you automatically chose between iTVmediaPlayer and iTVmediaPlayer Cloud (each is sold separately.)