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Post by jzito54 on Feb 14, 2013 20:39:00 GMT -5
Hi, my account, under the same name as this user post, was paid for yesterday according to paypal and I never received a Thank you page or any download links or e-mails. The PayPal transaction shows completed and yet if I try to login to the cloud page it says waiting for payment. It seems like the system is hung or something. I never received any download links or anything. Please help.
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Post by Administrator on Feb 15, 2013 12:55:48 GMT -5
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Post by jzito54 on Feb 15, 2013 21:39:55 GMT -5
I have followed every instruction adding the site to allow all cookies, verifying my e-mail is the same in my itvmediaplayer account and paypal account, verifying my paypal account was confirmed, and that I am entering the correct username and password. Everytime I try to login to the cloud service under the www.itvmediaplayer/cloud site it states that my account is awaiting payment.
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Post by Administrator on Feb 16, 2013 11:17:48 GMT -5
Jzito54, please refer back to the above posting and read the entire last section ("Unverified Payments"). Since your PayPal account was NOT verified at the time of purchase, this is the only way of correcting the issue. Thank you.
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